Useful contact information

This page provides a list of useful contact details for council teams.

Report a housing repair

Report and request a housing repair appointment using the online form.

If your repair is an emergency, contact us on 0800 318 296 (Monday to Friday, 9am to 5pm) or 0118 937 3737 (out of hours).

Housing services: general tenancy enquiries

Tel: 0118 937 2161
Email: [email protected]

Rents: general enquiries

Tel: 0118 937 2784
Email: [email protected]

Rents: money advice

Tel: 0118 937 2197
Email: [email protected]

Rents: recharges

Tel: 0118 937 2369
Email: [email protected]

Housing support: set up/maintain tenancy

Tel: 0118 937 3680
Email: [email protected]

Housing antisocial behaviour team

Tel: 0118 937 2147
Email: [email protected]

Complaints: housing services

Tel: 0118 977 2905
Email: [email protected]

Complaints: council services

Tel: 0118 937 3737
Email: [email protected]

Tenant participation

Tel: 0118 937 2730
Email: [email protected]

Homechoice

Tel: 0118 937 2172
Email: [email protected]

Right to buy

Tel: 0118 937 2092
Email: [email protected]

Affinity tenants

Tel: 0800 028 6942

Benefits: housing/council tax support

Tel: 0118 937 3707
Email: [email protected]

Benefits: Jobcentre plus

Tel: 0118 937 8200

Council tax

Tel: 0118 937 3727
Email: [email protected]

Voids and Lettings

Tel: 0118 937 2628
Email: [email protected]

Advice and support services

Welfare Rights Unit- Tel: 0118 950 5296
Citizens Advice Bureau- Tel: 0845 071 6379